Last modified: October 3, 2013
Ravetree (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website Ravetree.com (our “Website”) and access and use our services (the “Services”) and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies to information we collect:
- On this Website and through the Services.
- In e-mail, text and other electronic messages between you and this Website.
- Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
- When you interact with our applications on third-party websites and services, if those applications include links to this policy.
It does not apply to information collected by:
- us offline or through any other means, including on any other website operated by Company or any third party; or
- any third party, including through any application or content that may link to or be accessible from or on the Website.
Children under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
A “Ravetree Network” generally refers to a “Ravetree Portal” and a “Ravetree Basic Network.”
A “Ravetree Portal” is private network established by a business, school, club, or other organization for the purpose of internally sharing and organizing information among Ravetree Portal members. Membership in a Ravetree Portal is by invitation only, where the invitor is the creator of the Ravetree Portal, or its designated administrator.
A “Ravetree Basic Network” is a Ravetree Network that includes only users of the free Ravetree Basic services.
Companies, or other entities, who upgrade to a Ravetree Portal may take administrative control of that network and see the data and activities of the users on that network, and may choose to implement security or privacy policies in addition to those described in this privacy statement. With respect to a Ravetree Basic Network, references to “you” or “your” in this privacy statement refer to the individual users of the Services. With respect to Ravetree Portals, references to “you” or “your” in this privacy statement refer to the organization that is our customer. Individual users of Ravetree Portals should direct privacy related inquiries to the organization that provides them access to the Services.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website and Services, including information:
- by which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”);
- that is about you but individually does not identify you; and/or
- about your internet connection, the equipment you use to access our Website and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
Information You Provide to Us.
The information we collect on or through our Website may include:
- Information that you provide by filling in forms on our Website (“Contact Data”). This includes information provided at the time of registering to use our Website, subscribing to one or more of our services, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.
- Records and copies of your correspondence (including e-mail addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
- Your search queries on the Website.
- Documents, photos, videos, and other content uploaded to our servers.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Ravetree works better when more people take part in communicating and sharing on a Ravetree Network. For this reason, the Services encourage people to send invitations to others who are not yet on Ravetree. If you choose to provide us with email addresses or other Contact Data of third parties or people inside or outside your organization, we will use that information to enable you and other users to invite those people to join the appropriate Ravetree Network.
We may also suggest contacts that you may want to add to your Ravetree Network. If you choose to add them to your Ravetree Network, we will send them an invitation to join your Ravetree Network by sending an email on your behalf which may include your name, picture and other profile information.
In addition, we may use Contact Data to complete the transactions you request, administer your account, improve the Services and detect and prevent fraud.
We may also use Contact Data to contact you to provide information about new subscriptions, billing and important updates about the Services, including information about security or other technical issues. If you are a verified administrator for the Service, you may not be able to unsubscribe from some of these communications.
Subject to your contact preferences, we may also use Contact Data to contact you regarding information and offers about the Service or to request your feedback. If you do not wish to receive these communications, please adjust your account settings accordingly.
Usage Details, IP Addresses, Cookies and Other Technologies.
As you navigate through and interact with our Website and related Services, we may automatically collect certain information about your equipment, browsing actions (but not your browsing actions outside of a Ravetree Network) and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system and browser type.
The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website and Services according to your individual interests.
- Speed up your searches.
- Recognize and authenticate you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information.
- Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
How We Use Your Information
We will not disclose Customer Data or Contact Data (“your information”) outside of Ravetree except as you direct, or as described in your agreement, if applicable, or in this privacy statement. We do not share any of your information with advertisers. We use information that we collect about you or that you provide to us, including any personal information, as follows:
- To present our Website and its contents to you.
- To provide you with information, products or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To provide you with notices about your account/subscription, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- To allow you to participate in interactive features on our Website.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
- The App will only use access to read, write, modify or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read,and process emails and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
- The App will not use this Gmail data for serving advertisements.
- The App will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the App's internal operations and even then only when the data have been aggregated and anonymized.
We may also use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user account settings. For more information, see Choices about How We Use and Disclose Your Information.
Disclosure of Your Information
We may disclose aggregated information about our users without restriction.
- Occasionally to contractors, service providers and other third parties (such as customer support, data management and technical infrastructure services) we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Ravetree’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Ravetree about our Website users is among the assets transferred.
- To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “e-mail a friend” feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law or legal process, including responding to any government or regulatory request.
- To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ravetree, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices about How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own products or services, you can opt-out by adjusting your user account settings or by sending us an e-mail stating your request to email@example.com. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website and visiting your account profile page.
You may also send us an e-mail to firstname.lastname@example.org to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Service.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us, except for credit card information, which we do not store, is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.